1. Purpose of Collecting Personal Information

The purpose of collecting customer information is related to issues such as:

  • Supporting customers: purchasing, payment Installation instructions via email.
  • Providing product information, services, and support as requested by customers.
  • Sending notifications about our latest programs and products.
  • Resolving issues arising during purchase.

2. Scope of Information Collection

We collect customers’ personal information when placing orders on the website:

  • Full name:
  • Email address:
  • Phone number:
  • Address:

3. Duration of Information Storage

Members’ personal data will be stored until a cancellation request is made or the member logs in and performs the cancellation. In all other cases, the personal information of the member will be kept confidential on the server of onweb.asia.

4. Individuals or Organizations That May Access the Information

  • For company employees, there will be specialized departments to serve customer care during product use.
  • Programs with partnerships, co-implementation, outsourcing for purposes stated in Section 1, always applying personal information security requirements.
  • Legal requirements: We may disclose personal information if required by law and such disclosure is reasonably necessary to comply with legal processes.
  • Business transfer (if any): In the event of a merger, consolidation, or partial or total acquisition by another company, the buyer will have access to the information stored and maintained by us, including personal information.

5. Address of the Information Collection and Management Unit

  • Company Name: DIGITAL WATERFALL TECHNOLOGY JOINT STOCK COMPANY
  • Established and operating under the Business Registration Certificate No. 0316169940 issued by the Department of Planning and Investment of Ho Chi Minh City on March 2, 2020.
  • Head Office: B54-B56 Bach Dang, Ward 2, Tan Binh District, Ho Chi Minh City

6. Methods and Tools for Users to Access and Edit Data

If you have any requests regarding access and editing of provided personal information, you can:

  • Call directly to the phone number: +84 02873003339
  • Send an email to: support@onweb.asia

Mechanism for Receiving and Resolving Consumer Complaints Related to Personal Information Misuse or Disclosed Scope:

At ONWEB.asia, protecting your personal information is very important. You are assured that the information provided to us will be kept confidential. ONWEB.asia is committed not to share, sell, or rent your personal information to any other person. onweb.asia commits to only using your information in the following cases:

  • Enhancing service quality for customers
  • Resolving disputes and complaints
  • When requested by legal authorities.

ONWEB.asia understands that your rights in protecting personal information are also our responsibility. Therefore, in any case of questions, suggestions related to ONWEB.asia’s privacy policy, and related to personal information being used for wrong purposes or disclosed scope, please contact the hotline +84 02873003339 or email: support@onweb.asia to directly handle and work with customers.